Security & Trust

1. Information We Collect

We collect information that you provide directly to us when you interact with our services.

• Account & Profile: Name, email address, phone number, and shipping address when you create an account or make a purchase.
• Payment Information: Secure payment details processed through our trusted payment gateways.
• Communications: Any bespoke Jewellery specifications or customer service inquiries you share with us.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services.

• Processing transactions and sending order confirmations.
• Responding to customer service requests and providing technical support.
• Communicating with you about products, services, bespoke design updates, and exclusive offers.

3. Information Sharing and Security

We do not sell your personal information. We only share it under strictly necessary circumstances.

• Service Providers: We may share information with vendors who need access to carry out work on our behalf (e.g., shipping and payment processing).
• Security Measures: We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, theft, or alteration.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

• Cookies are small files placed on your device to hold session data and improve site functionality.
• You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. International Privacy Laws & Compliance

We are committed to complying with global data protection regulations to ensure your rights are protected regardless of your location.

• GDPR (European Union): EU residents have the right to request access, rectification, portability, or erasure of their personal data. You may also object to or restrict processing.
• CCPA (California): California residents have the right to know what personal data is collected, request deletion, and opt-out of the sale of personal data. (Note: We do not sell your personal data).
• COPPA (Children's Privacy): Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it immediately.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights, please reach out to our privacy team using the contact information below.

7. Changes to this Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you by revising the effective date at the top of the policy and providing additional notice where appropriate.